Return & Refund Policy
- Eligibility for Return: Items may be returned within 30 calendar days from the delivery date. Returned goods must be unused, unwashed, undamaged, with original tags and packaging attached. Clearance items, personalized custom clothing and underwear are non-returnable and non-refundable for hygiene reasons.
- Return Process: Contact our support team first to submit a return request. Please include your order number and photos of the item. Wait for our approval and receive the authorized return address. Send the item back following our instructions. Unauthorized returns will not be accepted.
- Shipping Cost for Returns: Customers bear the return shipping cost unless the item is defective, wrong item sent or severely mismatched with the description. We will cover return postage for our mistakes.
- Refund Timeline: We will inspect returned items within 3–5 business days after receiving the parcel. Approved refunds will be issued to your original payment method. Refunds may take 5–10 business days to show in your account, depending on your payment provider.
- Exchange: If you prefer an exchange for size, color or style, note your request when contacting us. Exchanges are subject to stock availability.
- Partial Refund: We reserve the right to issue a partial refund if items are worn, stained, missing tags or damaged by the customer.